Coactix gives every authorised organisation one shared case — with ownership, the current blocker, evidence, SLA visibility and customer-safe updates. Keep ServiceNow, Jira, Zendesk and your supplier portals where they are. Use Coactix when resolution has to move across them.
External-participant ready
Per-party SLA visibility
Reviewable audit trail
The coordination gap
One issue the customer sees. Five systems behind it.
When a service issue crosses companies, each provider opens its own ticket, on its own system, against its own SLA clock — and the customer ends up project-managing the very companies they pay. No single owner. No shared clock. No record everyone trusts.
Slow resolution
the next action sits with no one.
Finger-pointing
effort goes into proving fault, not fixing it.
Unprovable SLAs
credits get argued, not evidenced.
Endless chasing
your team reports on the incident instead of resolving it.
One operating model
Frontline captures the work. Core connects the parties. Command drives the resolution.
Every paid network starts with Coactix Core. Add Frontline when teams need controlled intake, and preview Command for coming-soon virtual service coordination.
Frontline
Controlled intake for operational issues. Capture reports from teams, sites and shifts, then prepare a reviewed shared case draft for Core.
Explore FrontlineCore
The shared service operating layer. Connect participants, evidence, ownership, SLA visibility and customer-safe updates in one governed shared case.
Explore CoreCommand
Virtual service coordination. Surface stalled cases, current blockers, evidence requests and next actions from the Core record.
Preview CommandKeep your stack. Add one shared case — not another sync.
Coactix isn't a new ITSM to migrate to, and it isn't a tool that copies tickets between systems. Every party keeps working in ServiceNow, Jira, Zendesk, Salesforce or email. Coactix is the neutral record between organisations — one place where the shared case, owner, evidence and SLA position actually live.
Not a replacement ITSM
Your service desks stay.
Not ticket-sync
One shared record, not mirrored copies.
Not a heavyweight programme
Start with one shared case.
Planned, setup-dependent connectors for Jira, ServiceNow and Zendesk are on the roadmap. Today, Coactix is a shared web record your teams and invited organisations work in, with controlled intake channels.
Clear ownership across every party
Existing service desks can remain in place. Coactix handles the shared case when work crosses organisations and systems.
Evidence record
Keep uploads, notes and handoffs attached to the shared case so teams can review the same operational record.
SLA visibility
Track resolution clocks across each invited participant in the chain so teams can review where ownership or delay sits.
Frontline captures the issue. Core opens the shared case.
Your employees should not need to know which resolver team owns the issue. They report once to Coactix Frontline. Coactix validates the reporter with your access code, flags missing context for operator review and prepares the shared case draft for the right invited organisations.
Report once
One issue enters Coactix Frontline.
Clarify
Missing detail is requested where needed.
Prepare
Coactix structures a Core-ready shared case draft.
Route
The right invited parties are brought in.
Built for multi-party operations
Proven first in EV charging and electric fleet. Also built for facilities, rail, telecoms, warehousing and healthcare estates.
EV Fleet Operations
"Vehicle not ready after failed overnight charge"
Unify messy log data and site telemetry into a single verifiable evidence pack for warranty claims.
Facilities Management
"Critical HVAC failure in a managed building"
Reduce finger-pointing between tenant, landlord and subcontractors with a shared case record.
Rail & Transport
"Signaling fault crossing infrastructure boundaries"
Synchronize handoffs between public infrastructure owners and private service operators.
Telecoms
"Business broadband fault crossing network boundary"
Bridge the transparency gap between ISPs and wholesale network providers during outages.
Warehouse Automation
"Robotics outage halting fulfillment lines"
Triage complex hardware/software conflicts where responsibility is disputed.
Healthcare Estates
"Critical clinical equipment or services fault"
Ensure rapid, compliant resolution for assets where downtime impacts patient care.
Built for governed collaboration
Designed for selective transparency — share the right thing with the right party.
Organisation isolation
Enforced with database row-level security; participants see only the cases they are invited to.
Internal stays internal
Internal notes, participant updates and customer-safe wording are separate layers.
Reviewable audit trail
Status, ownership and updates recorded on the case.
Human-controlled AI
AI assists extraction and drafting; operators approve routing and customer-facing wording. Coactix does not silently close cases or message customers.
Enterprise SSO and MFA are planned. SOC 2 and ISO 27001 are future scope, not current certifications.
FAQ
Frequently asked questions.
Coactix is a shared service operating layer for work that crosses organisations. It gives every authorised organisation one shared case — with ownership, the current blocker, evidence, SLA visibility and customer-safe updates — so multi-party service issues are resolved from a single record instead of scattered tickets.